{"id":2173,"date":"2025-02-25T13:37:07","date_gmt":"2025-02-25T13:37:07","guid":{"rendered":"https:\/\/ifconseil.com\/?page_id=2173"},"modified":"2025-04-29T15:04:36","modified_gmt":"2025-04-29T15:04:36","slug":"managing-conflict","status":"publish","type":"page","link":"https:\/\/ifconseil.ch\/en\/hr-and-training-consulting\/training\/managing-conflict\/","title":{"rendered":"Managing conflict"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2173\" class=\"elementor elementor-2173\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aff0ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4aff0ef\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52abecf\" data-id=\"52abecf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9ca97f elementor-widget elementor-widget-breadcrumbs\" data-id=\"e9ca97f\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/ifconseil.ch\/en\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e23b03a elementor-widget elementor-widget-heading\" data-id=\"e23b03a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">CONFLICT MANAGEMENT<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9808f5 elementor-widget elementor-widget-image\" data-id=\"b9808f5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/ifconseil.ch\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-1024x683.jpg\" class=\"attachment-large size-large wp-image-2223\" alt=\"Gestion d&#039;un conflit\" srcset=\"https:\/\/ifconseil.ch\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-1024x683.jpg 1024w, https:\/\/ifconseil.ch\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-300x200.jpg 300w, https:\/\/ifconseil.ch\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-768x512.jpg 768w, https:\/\/ifconseil.ch\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-1536x1024.jpg 1536w, https:\/\/ifconseil.ch\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-2048x1365.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d241e4 elementor-widget elementor-widget-text-editor\" data-id=\"5d241e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Managing interpersonal conflicts in the workplace is a major challenge for the smooth running of teams and the overall performance of the organization.<\/p><p>Conflicts, whether open or latent, can damage cohesion, motivation and productivity if they are not dealt with appropriately.<\/p><p>That's why it's essential to train employees and managers in effective conflict management methods.<\/p><p>The TKI \u2122 (Thomas-Kilmann Conflict Mode Instrument) is particularly useful in this context. It helps to identify the different styles of conflict management - competition, collaboration, compromise, avoidance and accommodation - and to analyze how each reacts to a conflict situation. By understanding one's own preferences and those of others, it becomes easier to adapt one's approach to the context, issues and personalities involved.<\/p><p>If Conseil offers training based on the TKI \u2122to strengthen the quality of professional relationships.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e4a68 elementor-widget elementor-widget-heading\" data-id=\"e5e4a68\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Managing interpersonal conflicts:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-439e9e1 elementor-widget elementor-widget-text-editor\" data-id=\"439e9e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Objectives<\/strong><\/h3><ul><li>Better understand conflict.<\/li><li>Understand how you react to conflict.<\/li><li>Identify what you can do differently in the face of conflict.<\/li><\/ul><p>\u00a0<\/p><h3><strong>Training sequence<\/strong><\/h3><ul><li>What is a conflict and what is at stake in a conflict?<\/li><li>Self-diagnosis to help you better understand your individual approach to conflict.<\/li><li>Sharing or analyzing practices.<\/li><li>Establishment of an Individual Development Plan, enabling you to leave with concrete actions to implement.<\/li><\/ul><p><strong>\u00a0<\/strong><\/p><h3><strong>Pragmatic pedagogy combining : <\/strong><\/h3><ul><li>The contribution of concepts.<\/li><li>The use of a self-diagnostic tool, the TKI \u2122: Thomas-Kilmann Conflict Mode Instrument.<\/li><li>Working with real-life situations.<\/li><\/ul><p>\u00a0<\/p><h3><strong>Program benefits : <\/strong><\/h3><ul><li>Accompanied by an experienced coach.<\/li><li>Interactive workshop with a collaborative approach based on group dynamics.<\/li><li>Use of a recognized conflict management tool, the TKI \u2122: Thomas-Kilmann Conflict Mode Instrument.<\/li><\/ul><h3><strong>Details :<\/strong><\/h3><ul><li>Workforce: 6 to 10 people<\/li><li>Organization: In-company training on request<\/li><li>Language of service: French<\/li><li>Location: Luxembourg-City<\/li><li>Timetable: \u00bd day<\/li><\/ul><p>\u00a0<\/p><h3><strong>Trainer : <\/strong><\/h3><p><strong>Isabelle Ferlin<\/strong><\/p><ul><li style=\"list-style-type: none;\"><ul><li>Senior Coach - EMCC-EIA Certified<\/li><li>Human Resources Consultant<\/li><li>Trainer<\/li><li>Supervisor<\/li><li>TKI \u2122 certified<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4153b62e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4153b62e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-949caef\" data-id=\"949caef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e1b7f7a elementor-widget elementor-widget-heading\" data-id=\"3e1b7f7a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Isabelle Ferlin<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dbe3587 elementor-widget elementor-widget-text-editor\" data-id=\"7dbe3587\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>EMCC accredited Master Coach, Trainer, Group Facilitator<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-76a53af7\" data-id=\"76a53af7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34ce775 elementor-widget elementor-widget-image\" data-id=\"34ce775\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/ifconseil.ch\/wp-content\/uploads\/2024\/04\/XH2J7655-1024x682.jpeg\" class=\"attachment-large size-large wp-image-1836\" alt=\"Isabelle Ferlin\" srcset=\"https:\/\/ifconseil.ch\/wp-content\/uploads\/2024\/04\/XH2J7655-1024x682.jpeg 1024w, https:\/\/ifconseil.ch\/wp-content\/uploads\/2024\/04\/XH2J7655-300x200.jpeg 300w, https:\/\/ifconseil.ch\/wp-content\/uploads\/2024\/04\/XH2J7655-768x512.jpeg 768w, https:\/\/ifconseil.ch\/wp-content\/uploads\/2024\/04\/XH2J7655.jpeg 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dce8918 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dce8918\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-101b300\" data-id=\"101b300\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-766ca5a elementor-button-align-end elementor-widget elementor-widget-form\" data-id=\"766ca5a\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2173\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" 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elementor-screen-only\">\n\t\t\t\t\t\t\t\tAcceptance\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_df656d6]\" id=\"form-field-field_df656d6\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_df656d6\">By submitting this form, I agree that the information entered in this form may be used, exploited and processed to enable me to be contacted, as part of the relationship arising from this request.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_1ac28ee elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_1ac28ee\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LcAYdIrAAAAAFRy54RqxgjZxbCstaRQpK2XVuJL\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Shipping<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>GESTION DE CONFLITS La gestion des conflits interpersonnels en entreprise est un enjeu majeur pour le bon fonctionnement des \u00e9quipes et la performance globale de l\u2019organisation. Les conflits, qu\u2019ils soient ouverts ou latents, peuvent nuire \u00e0 la coh\u00e9sion, \u00e0 la motivation et \u00e0 la productivit\u00e9 s\u2019ils ne sont pas trait\u00e9s de mani\u00e8re appropri\u00e9e. C\u2019est pourquoi [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":346,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2173","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Formation Gestion de conflits Luxembourg &amp; Suisse<\/title>\n<meta name=\"description\" content=\"La gestion des conflits interpersonnels en entreprise est un enjeu majeur pour le bon fonctionnement des \u00e9quipes\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formation Gestion de conflits Luxembourg &amp; Suisse\" \/>\n<meta property=\"og:description\" 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